QUALITY SERVICE TO YOUR CUSTOMER ALWAYS

poor customer service

 

Dealing with people on a daily basis makes a customer service career challenging. Learn how to communicate effectively with customers
Let me share this to you Effective Customer Service & Attitude.
Customer service is vital. No matter how important the service you perform or how high the quality of your products, consumers want and deserve to be treated with respect and regard at all times. If they are not, they will likely take their business elsewhere. Whether you are a business owner or supervisor, or deal directly with customers, it is essential for you to learn how to provide excellent customer service. Your livelihood may depend on it.

Here’s the simple steps that i’ve learned before,hope it would help you also;
1.Smile sincerely. It does not matter whether you deal with customers in person or over the phone. A smile will be heard in your voice if the customer is not able to see it, and even the iciest of clientele will begin to thaw when you approach him or her in a pleasant, warm and genuine manner.

2.Listen to your customer’s concerns or complaints. Sometimes people simply want to vent their frustrations. If this is the case, actively listening and repeating their disappointments or worries back to them may solve the problem and leave them feeling validated and valuable. If they are not just venting, active listening will help you determine the best solution to the problem.

3.Turn negative phrases into positive ones. Rather than tell a customer you cannot give him/her a refund, never tell your customer that you have less service cause he or she  ask for a discounted rate.
4.Know your company’s policies and procedures. This will help you provide the best customer service and keep a positive attitude, since you will be well aware of what you can do to solve a customer’s problem. The combination of kindness and confidence will help the customer place his trust in you.
5.Go further than the customer expects you to. If a customer asks where the plus size sweaters are, do not just point her in the right direction. Instead, walk with her to the department and ask if you can help her find anything particular. Better yet, point out the royal blue cardigan that would light up her eyes beautifully.
ALWAYS RENDER QUALITY SERVICE TO YOUR CUSTOMER, IF THE CUSTOMER IS FURIOUS ABOUT YOUR SERVICES, JUST LISTEN ON THE COMPLAIN AND GIVE THE BEST SOLUTION TO THE PROBLEM.